TL;DR

  • Regulars are saved passenger profiles.

  • They are reused when creating jobs.

  • Selecting a regular auto-fills passenger details.

  • Regulars are not bookings and not tied to a run.

  • Updating a regular affects future jobs only.

  • Deleting a regular does not affect past runs.

Think: Regular = reusable passenger

Regulars Page Overview

The Regulars page is where you manage passengers who use your courtesy bus repeatedly.

A regular represents a known passenger — someone who books often, is recognised by staff or drivers, or has standing preferences that make repeat bookings faster and more accurate.

Using regulars helps:

  • Speed up job creation

  • Reduce data entry errors

  • Improve driver recognition

  • Build better relationships with repeat customers

What Is a Regular?

A regular is a saved passenger profile that can be reused when creating jobs.

A regular typically includes:

  • Name

  • Contact details (usually phone number)

  • Notes or preferences

  • Historical booking information

Regulars are not bookings themselves — they are reusable passenger records.

How Regulars Are Used

When creating a new job, you can select a regular instead of typing passenger details from scratch.

When a regular is selected:

  • Their details auto-fill into the job

  • Past notes and preferences are visible

  • The job behaves exactly the same as any other job

This is especially useful on busy nights when speed matters.

Creating Regulars

Regulars are created in two ways:

1. Manually

You can manually add a regular at any time from the Regulars page.

This is commonly done for:

  • VIP patrons

  • Staff family members

  • Known frequent users

  • Passengers with special requirements

2. Automatically from Jobs

Regulars can also be created as a by-product of normal usage.

When a job is completed, the system can:

  • Detect repeat passengers

  • Allow staff to save them as regulars for future use

This means your list of regulars naturally grows over time.

Editing Regular Details

You can update a regular’s information at any time, including:

  • Name corrections

  • Updated contact details

  • Notes or preferences

Changes apply to future jobs only — historical jobs are not altered.

Regulars vs Jobs (Important Distinction)

It’s important to understand the difference:

  • Regular
    A reusable passenger profile.

  • Job
    A single booking within a run.

A regular can appear in:

  • Many jobs

  • Many runs

  • Across different dates

But a job always belongs to one run.

Using Regulars with Runs

Regulars don’t belong to runs directly.

Instead:

  • A regular is selected when creating a job

  • That job is added to a run

This keeps scheduling flexible while still benefiting from saved passenger data.

Notes and Special Requirements

Regular profiles are a good place to store:

  • Mobility needs

  • Preferred pickup locations

  • Communication preferences

  • Driver-facing notes

These notes are visible when creating jobs and help ensure a consistent experience for repeat passengers.

Removing Regulars

Regulars can be removed if they are no longer needed.

Removing a regular:

  • Does not delete historical jobs

  • Does not affect completed runs

  • Only removes the saved profile for future use

Best Practices

  • Create regulars for anyone who books more than once

  • Keep notes concise and relevant for drivers

  • Update contact details when notified

  • Don’t delete regulars just because they haven’t booked recently

Key Things to Remember

  • Regulars are profiles, not bookings

  • They speed up job creation

  • They reduce errors on busy nights

  • They improve the driver experience

  • They do not affect historical data